Run your whole venue on one platform
CRM, front of house, POS, kitchen display, bookings, membership, payments and more — one real-time system for restaurants, bars and members' clubs. Every guest, booking and order flows through one traceable data model, so you can visualise it in seconds and make strategic decisions on data, not guesswork.
One platform, many modules
CRM, POS and more. Switch on what your business needs.
synapse is one product made of modules. A members' club usually starts with CRM; a restaurant or bar with POS. Combine them with front of house, kitchen display, payments and insights to suit the venue. Every module shares one database, one identity model and one real-time bus — so a member on the door is the same member on the bill.
For members' clubs
CRM
The whole member lifecycle — from application to renewal — and the door that greets them.
- 1
Members
Applications and vetting, plans and recurring dues, member records and cases.
- 2
Reception
The front-of-house app on the door: who's in, check-in by NFC tap or QR scan, one-tap check-out, guests and cloakroom.
- 3
Engagement
Bookings, events and tickets, Apple & Google wallet passes, loyalty credit.
- Card-on-file billing
- Salesforce, SevenRooms, PeopleVine
- CRM reporting: growth, attendance, churn
For anywhere that trades
POS
One system to configure, a till to take the order, a screen to cook it. Pair it with CRM or run it alongside whichever modules the venue needs.
- 1
System
The back office: catalogue, recipes and stock, floor plans and revenue centres, routing, discounts, reports.
- 2
Till
The iPad on the floor: checks, splits, discounts, tips and card-present payments — online first, with an offline option.
- 3
KDS
The kitchen display at the pass: a screen per station, registered like a till, bumped when food leaves.
- Card-present terminals
- Stripe & Adyen, marketplace payouts
- Sales insights: covers, spend, service
…and it's modular within each.
Switch floor plans, kitchen display, bookings, loyalty or passes on per venue — the configurator gates the rest until they're ready.
A closer look
See it in action
The admin, from the same platform that drives the tills and the floor.
On the floor
The iPad till
The same catalogue, prices and tax rules the admin manages — running natively on the floor and, with an on-premises server, still ringing up sales when the internet drops.
At the pass
The kitchen display
Any screen on the wall becomes a pass: registered once, then it comes back on its own. Tickets, not loose lines — aged by colour, bumped when the food leaves.
On the door
Front of house
Reception sees who is in, who needs a hand tonight, and checks members in by NFC tap or QR scan — the same member record the bill will land on. Members and their guests check out with one tap, so the board is always right and every visit is on record: who came in, with whom, when, and when they left.
Live, not a slideshow
Watch a service run
The room filling up and a check being settled — the same data your admin, tills and front-of-house all share, updating in real time.
One system of record
Follow the data
A real order as it moves through the platform: priced, discounted, settled, banked and attributed to the member. Every figure is computed with the same money math the till and API run on.
Built for the floor
The details that keep operations running
The operational depth other platforms bolt on as integrations is native here — from the pass at the door to the chit in the kitchen.
Real-time data engine
Every write broadcasts a change. Admin, floor and till catch up in about a second.
Role-based control
Owners, managers, waiters and finance each see exactly what they should.
Online first, offline optional
Cloud by default. An on-premises server and a sync step keep a venue trading through an outage.
Configurable per venue
Turn modules, tipping, receipts and journeys on or off. The configurator gates the rest.
Everything a venue runs on
Native, not bolted on
Floor plans & table service
Design rooms, route orders by station, move tables and follow service in real time.
Bookings & availability
Member → table → date with live availability, covers and spend on every reservation.
Membership & billing
Plans, recurring dues, applications and vetting — member status driven by payment state.
Wallet passes
Design Apple & Google passes per organisation — barcodes, artwork and fields, platform-accurate.
Kitchen & printing
KDS routing, ESC/POS chits and receipts, and a compliant electronic journal for every sale.
Events & cloakroom
Ticketing, invoices and QR cloakroom tags — the extras a members' club runs on.
Real-time by default
No refresh. No stale menu. No “push to tills.”
Every write publishes a change event over a lightweight stream. The admin, the front-of-house board and every iPad till subscribe — so a new item, a moved table or a settled check appears in about a second, with polling as the fallback if the stream drops.
- Edit a menu in admin → it's ringing up on the till.
- Open a check on the till → the floor plan reflects it.
- Change a plan or a config → every surface catches up.
Payments, built in
Take every tender, on any surface
Providers are configured per organisation and their credentials are encrypted at rest, so a group can run different acquirers in different venues.
Online and card-present via Stripe Terminal, with tips and refunds.
Adyen Terminal API for card-present, plus marketplace payouts.
Providers sit behind one interface, so adding another is an adapter, not a rebuild.
Integrations
Works with the rest of your stack
An extensive API gateway exposes every module upwards — to your own desktop and mobile apps, or to any system that needs the data. Checks leave synapse in an Oracle Simphony-shaped document, so anything that already consumes a POS feed can consume ours.
An extensive, versioned REST API with webhooks on every change, so your own desktop and mobile apps — and any upstream system — build on the same data the tills run on.
Checks export in an Oracle Simphony-shaped document, with webhooks on every change.
Member passes issued and updated from the platform.
Secure sign-in built on current standards — OAuth2, OpenID Connect and enforced MFA — with SSO for your team.
Events and banqueting — same check-export shape as SevenRooms.
Xero and QuickBooks from the sales and journal exports.
Solutions
Built for every kind of venue
Pick your venue to see what you’d run — then add or remove modules to suit.
Restaurants
Table service, covers and a kitchen to keep in step.
Switch modules on or off at any time — the configurator gates what a venue isn't using, so nobody pays for a kitchen display they don't have.
Onboarding
Live in days, not months
Import & configure
Load your menu, rooms and members. Switch on the modules the venue needs.
Train the floor
Tills, floor plan and front-of-house board — the team is running live in a shift.
Go live
Payments connected, passes issued, insights flowing. Open the doors.
Enterprise-ready
Secure and compliant from day one
Auth, encryption, auditing and data-subject tooling are built in — not a later project.
Ready to run your venue on synapse?
A 30-minute walkthrough of the admin, the floor and the till — with your menu, your rooms and your membership.
- A live tour of the admin, floor plan and iPad till
- Your own menu and rooms loaded in, not a canned demo
- Straight answers on migration, pricing and timelines
Request your walkthrough
Tell us about your venue and we'll set up a session that fits it.